Is PupBox Worth It? (2020 Review)

Filed in Dog Subscription Boxes on May 7, 2020

Smiling Maltese next to title of article 'Is PupBox Worth It?'Are you deciding whether PupBox is worth it?

You may have heard about this popular subscription service.

In this review, we take an in-depth look at PupBox to explain how the service works, pricing, pros, cons, and more.

Let us help you decide whether to subscribe to PupBox and what things to consider.

Note: Keep on reading to find out how to save 50% off your first box.

Just so you know, I may collect a small commission from the links below, but I only recommend products I find trustworthy.

What Exactly Is PupBox?

PupBox is a monthly subscription service geared toward new puppy parents.

PupBox originally appeared on the show Shark Tank. It was later sold to Petco.

Each month, you will receive a box at your door containing 5-7 items for your puppy, along with helpful training guides.

These items include a variety of toys, treats, chews, or grooming/cleaning products.

The items change each month by taking into account your puppy’s age.

While PupBox focuses on puppies, you can still order boxes for adult dogs. Those boxes contain 4-7 items that are not age specific.

How PupBox Works

Step 1- Build your profile

When signing up, you will provide specific information about your dog to help PupBox personalize the items in your box.

You will provide your dog’s name, birthday, gender, size. and coat type, along with any allergies they have.

Step 2- Choose your plan

You will then choose the length of your subscription plan for either 1, 3, 6 or 12 months.

You pay less per box based on the length of your subscription plan (see “How much is PupBox?” below).

Keep in mind that your plan automatically renews unless you cancel before the end of the chosen term.

Step 3 – Wait for delivery

PupBox states that your box will ship within one week of processing your payment.

Then it will take 5-10 business days to arrive, after you receive a tracking notification.

Note: when I signed up, my box was shipped in 2 days from entering my order, so they may be overestimating the time frames.

Shipping is free in the U.S. and $5 to Canada.

Pro Tip: If receiving a monthly box is too much for you, PupBox will allow you to have the boxes shipped every other month. However, it is not entirely recommended since the boxes grow on each other and you may miss some content.

Dog sitting next to a PupBox in the grassHow Much Is PupBox?

The length of your subscription plan determines your cost per box. PupBox charges the following prices:

  • 1 Month for $39/month
  • 3 Months for $34/month
  • 6 Months for $32/month
  • 12 Months for $29/month

PupBox Coupons:
Get 50% off Your First PupBox on 3, 6, and 12 month plans (*Use COUPON CODE- PUPPY50 when checking out).

PupBox Pros

1. PupBox can save you time and possibly money.

If you have a busy life, pet subscription boxes can help save you time.

You won’t need to spend time shopping for toys and treats anymore.

Instead, you’ll have a box delivered each month to your door.

In some cases, these boxes can save you money depending on where you buy dog toys. Each box has a retail value greater than $40.

2. The items are customized and tailored to the age and size of your dog.

One benefit of PupBox is that you will receive monthly products and training guides tailored to the age and size of your puppy.

For example, if your puppy is in a teething phase, you will get teething toys.

However, if they are older, they may receive more interactive toys.

3. You will receive monthly training guides to help raise your puppy.

You will get these guides throughout the development of your puppy.

The guides are created by Andrea Arden, who is a celebrity puppy trainer.

They can help save you time and research on how to properly raise your puppy.

If you are a new puppy owner, these guides are a definite plus when deciding whether PupBox is worth it.

4. They offer discounts throughout the year.

Throughout the year, PupBox offers different coupons and promotions.

As of now, you can save a full 50% off your box for 3, 6, and 12 month plans (*Use COUPON CODE- PUPPY50 when checking out).

5. You will receive new toys and treats each month to surprise your dog.

With 5-7 items in each box, your puppy should be entertained and surprised every month.

You will receive a mix of toys, treats, chews, or grooming/cleaning products.

6. They are allergy-friendly.

PupBox caters to common food allergies which you can indicate when subscribing.

If your puppy has another type of allergy, they will also try to accommodate you.

7. All treats and chews are sourced in the U.S. or Canada.

Due to more regulations in the U.S. and Canada, you will have less to worry about such as harmful ingredients or additives.

8. Free shipping in the U.S. and $5 to Canada.

PupBox Cons

1. PupBox is slightly more expensive than some other boxes.

With prices between $29-$39 per month depending on the length of your subscription, this is slightly higher than some other boxes.

For example, BarkBox costs between $22-$29 per month.

However, these services are not exactly the same and cater to different audiences.

More specifically, PupBox is more puppy focused and offers more products in their boxes.

2. The plans are more geared toward puppies, but still offer adult boxes.

To get the full benefit of PupBox, it is best suited for a puppy since you will receive customized items each month.

However, you can still order one for an adult dog and receive 4-7 items that are not age specific.

3. You can only contact customer service by email.

As far as I can tell, communication is limited to email with their customer service.

There is an option for chat on their website, but it doesn’t appear to be available right now.

4. Their plans automatically renew, but you can turn off online.

There are some complaints online (Better Business Bureau) about problems with cancelling their subscription.

I have read through these complaints. It appears that some consumers have confusion over the terms of cancellation.

While you can cancel anytime, you will still be billed and receive the remaining boxes under  your subscription plan.

For example, if you sign up for a 3 month plan and cancel after the first month, you will still receive and pay for the remaining boxes under the plan (2 more boxes).

I personally have ordered PupBox for my dog, and cancellation was simple by turning off auto-renewal on their website.

So Is PupBox Worth It?

Whether PupBox is worth it really depends on your needs.

Personally, I had a great experience with PupBox and think it’s a good choice for dog owners especially puppy parents.

But it’s important to review the pros and cons in this article to help decide if PupBox meets your goals and needs.

For example, if saving time is important to you, then you may benefit from PupBox delivering handpicked items to your door each month.

You may also benefit from the guidance and training provided to new puppy owners.

On the other hand, if you are already a seasoned dog owner, you may have no need for the training guides.

If you are price sensitive, PupBox may or may not work for your budget. Keep in mind, you save money with the longer plans, plus can use coupons on your first box.

Another common concern with all dog subscription boxes is receiving too many toys over time. However, PupBox will allow you to alter your shipping schedule to every other month.

However, PupBox doesn’t recommend altering the schedule since the boxes build upon each other.

Lastly, if you are still unsure of whether PupBox is worth it, you can try out their monthly plan first.

PupBox Coupons:
Get 50% off Your First PupBox on 3, 6, and 12 month plans (*Use COUPON CODE- PUPPY50 when checking out).

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