Rover vs Wag: Which Is Best For My Pet?

Filed in Dog Products on July 29, 2020

Rover vs WagAre you deciding between Rover vs Wag?

These popular pet care sites offer similar services, but also differ in their approaches.

We understand how difficult it can be to trust someone with your pet, especially a stranger.

That’s why we’ve thoroughly reviewed both of these services to help you make the best choice for you and your furry family members.

Are Online Pet Care Services Right For You?

Online pet care services have become extremely popular including pet care apps.

They will save you time from having to find a provider on your own.

They also can provide you with an experienced person who may know more about pets than your ordinary pet sitter.

Pitfalls of Relying on Friends and Family

Relying on friends or family to care for your pets doesn’t always work well.

No matter how helpful they try to be, they aren’t pet care experts.

Maybe they spoil your pet rotten, give the incorrect medication, or teach them bad habits.

However, you can’t really complain if they’re doing you a favor.

If things go really wrong, it can put a real strain on a relationship.

Most responsible pet owners understand the importance of having their pet cared for by someone who is reliable, experienced, and knowledgeable.

Relying on Independent Providers

There are plenty of excellent dog walkers and pet sitters who operate independently, but they can be hard to find.

If they are good at what they do, they are almost always booked up.

And, what happens if they get sick, or just don’t show up one day?

Emergence of Pet Care Sites/Apps

Pet care sites and apps have become so successful because they have identified and filled those gaps described above. Pet owners have spent hundreds of millions using the Rover app alone.

They’ve designed their sites using the best technology to make it easy for pet owners to locate and learn about pet service providers in their area.

The convenience gives peace of mind to owners.

In this blog post, we’re going to tell you a bit about the benefits and pitfalls of using Wag vs Rover specifically.

That way you’ll feel fully informed before you make any decisions.

What Services Do Rover and Wag Offer?

Pet Sitting

Many pet owners feel more comfortable allowing their pet to remain at home while they are away.

Rover and Wag both let you arrange to have someone stay in your home and provide for your pet’s needs.

Your pet will have all the comforts and routine they are used to.

For example, if they are elderly or have special medical needs, these can all be taken care of by an experienced pet sitter.

Pet Boarding

With both services, you can drop your pet off at a caretaker’s home rather than put them into a kennel.

You may not feel comfortable having a stranger stay in your home while you are away.

Boarding your dog with someone who is experienced and loves animals is a great alternative.

You can even take their bed, bowls and toys with them for their comfort.

Dog Walking

Both Rover and Wag each offer dog walking services.

You can arrange to have your dog walked once, regularly or even within the next couple of hours.

If you work outside of the house, you likely don’t want your dog to be left alone for long periods of time.

You can hire a dog walker to break up your dog’s day, give them some exercise, plus some mental stimulation and fun.

This can also help prevent certain behavioral problems.

Drop-in Visits

If you need someone to check in on your dog, Rover and Wag both offer drop-in visits where sitters will stop by for a short period.

They can help with such things as taking them out to go to the bathroom or feeding them.

Doggy Daycare

Rover specifically offers this service where you drop off your dog in the morning and pick them up in the morning.

Grooming Services

Rover also specifically offers grooming services. You can book a professional groomer to come to your home.

Dog Training

Wag offers dog training services both virtually and in-person.

Virtual Pet Care

Wag offers 24/7 virtual veterinary care through their Wag Health program, which requires a subscription.

Rover vs Wag Comparison

Rover and Wag are very similar platforms.

They even have almost identical green paw logos and they both allow you to track your dog’s walks by GPS.

It can be tricky to figure out what actually separates them. That’s why we’re here.

In this section of the blog post, we will examine what each of these services has to offer.

Is Rover right for you?

Rover was founded in 2011 in Seattle and has grown exponentially.

They now offer services in 10 countries with over 300,000 walkers and sitters.

The company takes 20% commission from each booking.

Their walkers and sitters must pass a background check.

Additionally, your pet and home are insured up to certain amounts under their Rover Guarantee if meeting certain requirements.

Some features of their service include the following:

  • Airbnb type of service: Rover is sometimes referred to as DogBnB. You can check the availability of their sitters and walkers and locate those who are available when you need them.
  • Multiple services: They offer boarding, house sitting, drop-in visits, doggy daycare, dog walking, and even grooming services.
  • Reservation guarantee. In the unlikely event that your sitter has to cancel, they help you find the best possible alternative.
  • Options to choose: Rover lets you browse through their sitters, boarders, and walkers in and around your locality. You can check out their experience, training, and reviews and then decide which one to trust with your pet.
  • Price scale based on qualifications: Sitters and boarders working with Rover are awarded badges and titles that indicate their level of experience and pet care training with dogs. They can set their own prices accordingly. You get to choose how much you want to invest in your pet’s care.
  • Face to face meeting: Rover encourages you to meet with your dog’s sitter for free prior to your booking.
  • Easy communication: Rover facilitates smooth communication by providing you with your walker or sitter’s contact information. You’ll also receive detailed feedback, photos and other information about your pet’s caretaker.
  • Grooming services: One of the best additional services is in-home grooming. For pets that are stressed, elderly, or for owners who like to see what’s going on during grooming, this is a great option.

Is Wag right for you?

Wag is newer to the game, but also has come in with some fresh ideas.

Launched in Los Angeles in 2015, it boasts numerous celebrities as clients.

Their services are available in all 50 states.

Wag takes 40% commission on each booking.

Service providers are screened and given background checks.

They also provide $1 million in home liability insurance for services booked on their site.

Some of their main features include the following:

  • Uber type of service: Wag is often referred to as the Uber for dogs as they offer on-demand services in addition to scheduled services. This makes them popular for pet owners who need to get someone on short notice.
  • Multiple services: They offer dog walking, drop-in home visits, dog sitting, boarding, virtual vet care, and dog training.
  • Getting a walker assigned: Besides the Uber-like quick booking option, Wag traces your walker request to your location and automatically finds the best local walkers. You can take the time to read reviews first and try to book a walker of your preference. If you don’t have time or that walker isn’t available, Wag will assign a walker to you and then you can check their ratings and reviews.
  • Set pricing: A standard price is set for any service you book. This feature means that you know exactly how much you can expect to pay each time.
  • Other services: Wag offers 24/7 virtual veterinary care through their app, where you can ask basic health care questions as well as emergency advice.
  • Gives to charity: Wag donates part of their walk proceeds to GreaterGood.org’s Rescue Bank to provide millions of meals to shelter dog in the U.S.

Additional Differences between Rover vs Wag

Wag seems to make a better effort to gather important details about your pet’s special needs and behavior, but you may end up being assigned to a walker that doesn’t meet your standards.

Additionally, some of their walkers and sitters have complained that they are not given that information before accepting a booking.

As Wag doesn’t offer a face to face meeting as part of the service, make sure you are truly satisfied with the company’s choice of caretaker and communicate with them clearly before you allow them to care for your pet.

Rover does not collect detailed information about your pets behavioral needs before you book, so it’s very important that you use the opportunity of the face to face meeting that they offer to ensure that your service provider knows what you expect.

They do allow you to choose your pet caretaker and this gives you the chance to find someone who meets your standards.

Both companies appear to be responsive to these complaints and are making efforts to enlist expertise to improve their standards of care.

Ultimately, the burden is on you to make sure you screen anyone you book thoroughly and to have realistic expectations.

If your pet has behavioral or training problems, it’s up to you to find someone qualified to work with your pet safely.

Risks of Using Online Pet Care Services

This is where we have to be absolutely honest with you. Making the choice to hand over your pet care responsibilities to a service provider can be risky.

While both Rover and Wag provide background checks on all of their walkers and sitters, that’s not a guarantee.

Pets have been lost, injured, mistreated, and even have tragically died while in the care of Wag and Rover service providers.

Of course, these incidents can occur with independent caretakers, so we can’t lay the blame with these companies.

Additionally, they provide care for millions of animals, so it’s inevitable that bad things will happen.

Nevertheless, don’t be shocked if you find articles, reports and reviews about one of these services gone wrong.

Before making a decision, do consider some of these issues.

Neither of these companies provide any medical coverage for their walkers or sitters.

If your walker or sitter is injured while caring for your pet, you may be liable.

Conclusion

Choosing to hand over your pet care to a service provider comes with risks, but also can also provide necessary care when you’re not available. 

You should give careful consideration of reviews, recommendations, and even have a face to face meeting with your provider (offered by Rover) if possible.

While Rover and Wag have similarities, they do have differences in their services.

By reviewing the information in this blog post, I hope you can make an informed decision on the best choice for you of Rover vs Wag.

How has your experience been with any of the above two services? Help the doggy community members with your feedback in the comments section!

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